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As customer expectations on service speed and quality rise, organizations start competing at experience level. Driving customer engagement is not enough, this year it’s all about measuring and understanding the numbers. Ensuring consistent, personalized customer experience across all channels is at the core of every business these days. Brand is experience and experience is the brand.
Customer Experience Management (CEM) Exchange will be held in Phuket, Thailand from 19-21 March 2017. The Exchange will offer CX leaders the opportunity to hear and discuss successful strategies in a true peer-to-peer networking forum.